One of the leaders in Customer Communication Management (CCM) solutions targeted to Finance and Insurance sectors, asked Mobica to extend its existing web based digital communication channels capability on mobile platforms. The aim was to offer enterprise customers multichannel communication and increase its operational efficiency, revenues and customer satisfaction. Existing Customer solution helped its enterprise customers to improve the creation, delivery, storage and retrieval of outbound communications, including those for marketing, new product introductions, renewal notifications, claims correspondence and documentation, and bill and payment notifications.
Mobica delivered the following solutions:
- Middleware backend for communication with Customer’s backend, metadata storage, Management of OAuth and delivery of digital communication forms to authorized clients
- Mobile SDKs consisting of Digital Communication runtime, and
- Demo apps for iOS and Android
- Integration of native Android & iOS frameworks with Xamarin and Cordova frameworks